If you’re considering a cochlear implant or if you are a current customer and need support or information (verbal or written), please contact Cochlear UK Customer Service:

Tel: +44 (0)1932 263 600
Fax: +44 (0)1932 263 246
Email: uksupport@cochlear.com

If your speech processor is broken or faulty:

You can sign up to Cochlear Care Programme, if you haven’t already and this service can help you with:

  • Assistance with troubleshooting with your processor
  • Replacement of broken parts
  • Advice on accessories
  • Replacement processor if needed

Cochlear Care Programme
Freephone: +44 (0) 800 035 6318
Direct line: +44 (0) 1932 263 630
Mobile: +44 (0) 7767 167 824 (SMS only)
Email: ukcare@cochlear.com

Otherwise please contact your local implant centre.

If you require a loan processor during your time away from home:

Sign up for Cochlear Travel Programme to register and apply for one of our three plans. For more information, please contact the Travel Programme team.

Tel: +44 (0) 1932 236 640
Email: uktravel@cochlear.com

If you are a clinician and would like urgent help:

Please contact our Customer Service on +44 (0)1932 263 610